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FAQ

(1) Online Shop

What forms of payment do you accept?

We accept the major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

How secure is this store?

All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.

Do you offer wholesale pricing?

Yes. If you would like a wholesale account, please contact us and include your business details in your message.

How do I make a return/ exchange?

Customer satisfaction is of the utmost importance to us. If you are not completely satisfied with your unused/ unworn accessory purchase, you may return it within 14 days of delivery. Returns must include a copy of our delivery packing slip. If a product is defective, it will be exchanged for a new product at no additional charge. Refund / exchange is not guaranteed and is subject to our review of the returned product.

Please Note:
You may not return or exchange: cosmetics, sunglasses, or gift certificates
. Shipping and Handling on returned merchandise is non-refundable (unless the product is damaged or the wrong item was shipped).

(2) Shipping

How long will it take to receive my order?

Domestic orders are typically shipped within 7-14 business days, you should receive your order approximately 2-3 days after that. International orders are typically delivered within 3-5 weeks, depending upon the destination and customs processing.

Please note that delivery of orders paid via PayPal eCheck will take an additional 4 to 9 business days to allow for the eCheck transfer period.

How much does shipping cost?

Shipping costs are calculated based upon the number and type of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total".

Do you ship internationally?

Yes. We ship to almost every country. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.

How can I track my order?
You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This confirmation will include the tracking number for your package. 
If for some reason you do not receive the ship confirmation email within 24 hrs it is sometimes blocked as spam by some email service providers. You can track the package using the order number. 
If, after tracking your package, you still require assistance, please feel free to email us at: info@kahyoot.com with any questions regarding your order.

(3) More Questions

If you have further questions, please feel free to contact us.

Online Store by Big Cartel